Thank you for the kind words and the nice photos. Glad to hear Capt JC was able to put you guys on some action quickly. Another trip or two and they’ll have those sea legs in great shape!  Tim

Thank you for the kind words and the nice photos. Glad to hear Capt JC was able to put you guys on some action quickly. Another trip or two and they’ll have those sea legs in great shape!  Tim

Michelle. Even though it stings my pride, I thank you for your review. With two boats often running multiple trips per day, I simply cannot be in all places all the time. Feedback from my customers is often the only way I can learn of negative experiences. While I would have preferred a phone call, I do not fault you for airing your grievances publicly.

There is much to address in your review. I will not make excuses but I will try to offer some explanation for some of the things you experienced.

• Live bait: This is often the difference between success and failure when it comes to catching certain species of fish. Some live baits we are able to catch ahead of time and store in dockside wells. Others must be caught daily as they simply will not survive in bait pens as other species will. During the timeframe of your trip, live bait was definitely an asset. When catching bait with a sabiki rig, we usually do this ourselves. Depending on the type of bait we are after, an inexperienced hand can quickly make a mess out of our bait rigs costing us valuable time to re-rig. Sometimes, we do involve the clients though. Its a trip by trip subjective decision of the captain.
• Live Well Broken: This is news to me. Since your trip occurred, neither of my other captains has mentioned this and the well has performed as designed. I will investigate further though.
• Not allowed to touch a pole. Catching live bait aside, It is my goal that everyone on my boats are actively involved in the fishing experience. Depending on the experience of the anglers onboard, we sometimes hook and even land a fish or two to display the proper technique. Observation is often an easier teaching method. When fishing is tough, we may be more actively involved as we also want you to have fish to take home if that is your goal.
• Cussing and yelling. This is unacceptable under any circumstances. I can assure you that actions will be taken to ensure this does not recur. This problem WILL be corrected or eliminated.
• Lost anchor. We did indeed lose one of our anchors a trip or two prior to your trip. A replacement was ordered immediately. I consider anchors an essential safety item and I can assure you that an anchor was indeed onboard. But it is not the anchor we would use for nearshore shark/goliath grouper fishing.
• Carving your name in a sandbar shark. Obviously I wasn’t onboard but I have to think this was stated in jest. This is something I would never condone and I can assure you that myself nor any of my captains have ever actually done this. I will however, remind my captains of the sensitivity surrounding such a remark.
• Tipping. Surely encouraged and appreciated where appropriate but absolutely not required. I also do not expect my captains to grumble or complain to my clients if they receive an inadequate tip or no tip at all. I WILL speak to them in this regard.

We are humans and we have bad days just like everyone else. We are bound to a schedule and during our busy months, we can get overworked, tired and cranky. Nonetheless, I expect my captains to step up and grind through those tough days with a smile on their face and to treat all of my clients with respect. I will not tolerate anything less. I can assure you that your message was heard loud and clear and that I will be taking measures to avoid a future occurrence of this sort.

Should you want to try this again in the future, I would appreciate the opportunity to make this up to you. Please call me at your convenience and I will explain.

I am sorry that we failed you. I hope you can find it in your heart to accept my apology.

Tim

Michelle. Even though it stings my pride, I thank you for your review. With two boats often running multiple trips per day, I simply cannot be in all places all the time. Feedback from my customers is often the only way I can learn of negative experiences. While I would have preferred a phone call, I do not fault you for airing your grievances publicly. There is much to address in your review. I will not make excuses but I will try to offer some explanation for some of the things you... Mehr