Several days before our fishing trip, we received a message from Alex Lopez that the 30’ boat we had chartered had engine trouble and he offered us a slightly smaller boat at a reduced price-great so far. We arrived at the place and time communicated to us by email from Alex Lopez and were met by Alex’s brother who requested to see our booking reservation which we showed him. He then told us that he had had no communication from Alex, who was on the other side of the country, about this trip. He had no captain and the boat was not ready. He then told us that if we were willing to wait an hour, he would try to get a captain (and, I assume, a first mate) who would get supplies and “did we bring the money?” He also offered no identification.(I suggest that his crew carry something that identifies them as Alex Lopez fishing charters - maybe even t-shirts.) We decided to decline. We felt that if they were this unprepared and their communication was this poor, we did not want to hand over cash for a “maybe” trip. We had driven an hour for a much anticipated fishing trip and drove back disappointed. We have tried to contact Alex for an explanation hoping for a reason not to write this horrible review, but he has not responded.
Aside from the fishing charter itself, I would like to comment that fishingbooker.com, itself, is a wonderful, and very responsive company. They replied to my complaint and refunded my booking fee immediately. Thanks especially to Leah, their customer happiness agent.